The Problem
A small gap with outsized consequencesIn June 2022, 9 months before the NovaSeq X product launch, end-to-end yield for Flow Cell Manufacturing was sitting at 94.26% - but 97.5% was needed to reach per-unit cost targets. That gap looks small - but closing it meant preventing more than 55% of all scrap on a line with hundreds of distinct failure modes.
My Role
Sole PM across five historically siloed teamsI was recruited internally to design and implement a data strategy for the new line. The scope was open-ended - previous tools on legacy lines had failed to gain traction, and my starting point was to find out why: what was and wasn't working, and for whom.
I was the sole PM on this project, without direct authority over any of the engineering resources. I had to advocate for and coordinate contributions from data engineering, data science, and product engineering, while working closely with quality, validation, and process engineering throughout.
The Outcome
Yield, savings, and a shift in how engineers relate to dataYield rose from 94.26% to 97.98%. $14M in annual cost savings at early production volumes - a figure expected to grow as NovaSeq X volume scales - and 100% tool adoption across the team. Perhaps more durably, the team shifted from reactive firefighting to proactive troubleshooting - a change in how engineers relate to data that no metric fully captures.
The Philosophy
Trust as the foundation for user actionThe impact of any user-facing data tool depends on the action a user takes based on the information they receive. The foundation for user action is trust.
The Scope
The scope of what the product team delivered, with state at beginning of projectI defined the scope, aligned the team, stakeholders, and users around it, and drove execution.
Click to zoomProduct Scope Snapshot - deliverables across Capture, Infrastructure, Analytics, Utilization, and Maintenance.